Terms and Conditions
Last updated: 11 August 2025
1. Who we are
Lyntouch Ltd (“we” or “us”) is a company registered in England and Wales offering website development, e-commerce solutions, SEO and marketing, IT support and content production services. By ordering any of our services you enter into a contract with us under these Terms.
2. How the contract is formed
2.1. Our offer: The descriptions of our service packages and prices on our website and any written proposal we issue form part of our offer to you.
2.2. Your order: You may place an order through our website, by email or by accepting a quotation. A contract is formed when we confirm acceptance of your order or when you pay the initial deposit.
2.3. Authority: If you order on behalf of a business you confirm that you are authorised to do so.
2.4. Cooling-off for consumers: If you are a consumer and you order remotely, you may cancel within 14 days of the contract being formed. If you ask us to begin services before the 14-day period ends, you will pay for work carried out until cancellation, and you will lose the right to cancel once services are fully performed.
3. What we will do
3.1. Provide the services described in your order with reasonable care and skill and within a reasonable time. Timelines on our website are estimates.
3.2. Supply any digital content (websites, code, designs, videos, photos) so that it matches its description and is of satisfactory quality.
3.3. Use our own frameworks, code and tools to build your project. We may reuse our generic code for other clients.
4. What you must do
4.1. Provide any content, images, text, access credentials and approvals we need, promptly and in a usable format.
4.2. Ensure that any materials you supply are accurate, lawful and do not infringe third-party rights.
4.3. Obtain all licences, permissions and consents needed for us to use your materials.
4.4. Pay our invoices on time and in accordance with clause 5.
5. Prices, deposits and payment
5.1. Our current prices are shown on our website or in our proposal. All prices are in pounds sterling and may be exclusive of VAT.
5.2. A non-refundable deposit of 30% of the total price is payable on acceptance of your order for any bespoke design or development work. The remaining balance is due upon acceptance of the project or within 30 days of completion, whichever is earlier.
5.3. Invoices are payable within 14 days. We reserve the right to charge interest on overdue sums and to suspend work until overdue amounts are paid.
5.4. Third-party costs (such as domain names, hosting, stock images or advertising spend) are not included unless stated and will be charged separately with your approval.
6. Delivery, testing and going live
6.1. We will provide drafts or staging versions for your review. You will have seven (7) days to test and report any faults. If you do not respond within that time, the deliverable will be deemed accepted.
6.2. We will correct any defects due to our error during the acceptance period. Further changes requested outside of the agreed specification may be charged at our standard rates.
6.3. Once accepted, we will make the website or digital content live and the final payment will become due. Ongoing maintenance or updates are not included unless stated.
7. Changes and additional work
7.1. Any change to the agreed scope must be agreed in writing. Additional work or urgent requests may result in extra charges and revised timelines.
8. Intellectual property
8.1. You own all intellectual property in the materials you supply and grant us a licence to use them for your project.
8.2. We own all intellectual property in the materials we create (including code, templates and tools). Once you have paid us in full, we grant you a non-exclusive licence to use the finished deliverables for your own business. You may not resell or redistribute our underlying code without our consent.
8.3. Where we use third-party components, fonts, images or plugins, your rights are subject to the relevant licences.
8.4. You agree that we may display completed projects in our portfolio and include a discreet credit link on your website (which can be removed for a fee).
9. Warranties
9.1. We warrant that we will carry out the services with reasonable care and skill and that any digital content we supply will meet its description and be of satisfactory quality.
9.2. We do not guarantee specific results from marketing or SEO services. We are not responsible for failures caused by third-party software or services or by changes you make without our approval.
9.3. You warrant that you have the right to supply all materials and that your use of the deliverables will comply with applicable law.
10. Liability and indemnity
10.1. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence or fraud.
10.2. Our total liability to you for all claims arising from this contract is limited to the total fees you have paid to us. We are not liable for loss of profits, business, data or for any indirect or consequential loss.
10.3. You agree to indemnify us against claims arising from your materials or instructions.
11. Ending the contract
11.1. Either party may end this contract if the other materially breaches it and fails to remedy the breach within 14 days of being asked to do so.
11.2. You may end the contract for convenience with 14 days’ written notice. You must pay for work done up to the termination date. Deposits are not refundable once work has started.
11.3. On termination, any licences we have granted will cease until outstanding amounts are paid.
12. Confidentiality and non-solicitation
12.1. Both parties will keep each other’s confidential information secret and will not disclose it except as required to perform the services or by law.
12.2. You agree not to solicit or hire our employees or contractors involved in your project for 12 months after completion without our consent.
13. Force majeure
13.1. We are not liable for delays or failures caused by events beyond our reasonable control, such as natural disasters, strikes, illness or failure of utility services. We will notify you and resume performance as soon as reasonably possible.
14. Data protection
14.1. We will process personal data in accordance with UK data protection law and our Privacy Policy. You are responsible for ensuring that you have lawful authority to provide us with any personal data and that your use of the deliverables complies with data protection law.
15. General
15.1. We may assign our rights and obligations under these Terms; you may not do so without our consent. This contract does not give any rights to third parties.
15.2. These Terms, together with any proposal or quotation and our Privacy Policy, constitute the entire agreement between us. Any changes must be agreed in writing.
15.3. If any part of these Terms is invalid or unenforceable, the rest of the Terms will remain in force.
15.4. This contract is governed by the law of England and Wales and any disputes will be resolved exclusively by the courts of England and Wales.
16. How to contact us or complain
16.1. If you have any questions or complaints, please contact us using the details provided on our website. We will acknowledge your complaint within three working days and will try to resolve it within 14 days. If we cannot resolve your complaint, you may refer it to an alternative dispute resolution service or to the courts.
References
Services to be performed with reasonable care and skill:
https://www.legislation.gov.uk/ukpga/2015/15/section/49
Pre‑contract information becomes part of the contract:
https://www.legislation.gov.uk/ukpga/2015/15/section/50
Digital content to be of satisfactory quality:
https://www.legislation.gov.uk/ukpga/2015/15/section/34
14‑day cooling‑off period for services:
https://www.legislation.gov.uk/uksi/2013/3134/part/3
services not to begin during the cancellation period unless requested, and consumer liable for proportionate costs:
https://www.legislation.gov.uk/uksi/2013/3134/regulation/36.